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Frequently Asked Questions

What is COD (Cash On Delivery) Fuel?
COD fuel is simply purchasing heating oil on a delivery-to-delivery basis. You as the consumer can choose the fuel oil company of your choice and order at your own convenience. With today's high cost of living, most consumers are on a tighter budget than ever before. It makes economic sense to be in control of your own oil deliveries. You decide how many gallons to order and when you want it.

Why purchase COD Heating Oil?
COD fuel is the same principle as filling up your car at the gas station. Certainly, with all of the choices of gas stations out there, you wouldn't want to commit yourself to a long term contract with only one. Plus, when you go to the gas station, they don't force you to top off your tank. You simply stop the pump at your convenience or at a dollar amount that suits your budget at the time (especially now where prices have exceeded $2.00 per gallon.) COD fuel gives you the same flexibility.

When I purchase oil on a COD basis am I getting inferior quality oil?
No. In fact, all fuel companies purchase their oil from the same places regardless of how large or small the company is. If you were to visit an oil terminal where fuel companies purchase the oil, you would see a variety of different companies (large and small) waiting in line to load the same oil onto their trucks.

How can I be sure that I received the proper amount of oil I ordered?
Every oil truck has a meter that prints out the amount of gallons delivered. These meters are locked and sealed by the County Department of Weights & Measures. Meters are inspected frequently and resealed annually.

How can Cash Energy charge so much less per gallon than other companies?
Cash Energy's fuel prices are less expensive because they do not include a repair service contract or hidden finance charges for monthly billing cycles. Most large companies that offer "free" service contracts must factor in the costs for repair technicians, repair vehicles, truck fuel, burner parts and a myriad of other factors and then add them to the fuel price. Unfortunately, if you do not have burner problems of your own, your hard-earned money is paying to have someone else's burner repaired.

Do I need a service contract if I purchase COD fuel?
No. You do not need a service contract to purchase COD fuel, but the choice is yours. Most COD companies have their own service department or work directly with a reliable service company that can offer you a service contract. Some consumers feel that a service contract can offer peace of mind, yet some consumers would rather pay for service as needed just like their oil deliveries.

Is it true that COD companies are not licensed or insured?
No. The oil industry is closely monitored by the state. All oil companies must be licensed and properly insured or they will not be able to load their trucks at the oil terminal. Also, the state performs a background check on all applicants prior to receiving a license to deliver oil.

How often should I service my oil burner?
You should have your heating system tuned up once a year by a professional. A properly-serviced system can pay for the price of the tune-up over the course of the heating season in fuel savings and also help prevent untimely breakdowns or other major problems.




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